Teamwork and communication in StarAgent happen in channels. By creating channels aligned with your agency workflows and using precise naming guidelines, you can make sure that your workspace is more organised and very easy to navigate, even for the new team members. This will also help your employees make inquiries properly, locate information quickly and work better efficiently.

Best Practices For Creating Channels

1. Start With Known Categories

Setting up your communicating space with categories that your team already understands will help them work easier while starting. This may include:

  • Departments (e.g. #talent_registration, #talent_packages, #billing)
  • Office locations (e.g. #california, #tokyo, #paris)
  • Announcements (e.g. #announcements_team, #announcements_projects)
  • Project names (e.g. #TBC, #Nike)

2. Gradually Expand

As your agency expands, and more employees start using StarAgent, you will need more specific channels to work with. If you have started small with the basic channels mentioned above, you can now begin adding new channels according to your needs.

For example, when discussions about different subjects are found to take place in your #announcements_team channel, you may consider adding new channels like #announcements_team_registration, #announcements_team_package, and so on!

Tip: While adding a channel, let all employees know the purpose it can be used for.

3. Create Channel Prefixes

The next thing we'd wish to recommend you is to practice using a set of standard prefixes for channel names, so as to make it consistent and comprehensive. Here are some of our picks for you:

  • team - To coordinate work among cross-functional teams.

Examples: #team_registration, #team_billing

  • help - To ask questions or help from other teams.

Examples: #help_billing, #help_registration, #help_HR

  • proj - To coordinate tasks in different projects.

Examples: #proj_TBC, #proj_Nike

  • event - To announce company events.

Examples: #event_meeting, #event_company_picnic

NB: Adding prefixes to your channel names will help you organise your channel list, as it is set to sort alphabetically by default.

What's Next?

Once you have decided on your prefixes and channel names, create a document, and share it in a public announcement channel so that all your members can access it. This will help promote consistency and avoid any possibilities of confusion among your members.